14 years experience in the Air Force logistics field; Worked as a mediator for BRAC on HQ AMC Base Closure Logistics Team; Used motivational skills that were necessary to facilitate numerous groups in Mental Health Technician position; Conducted and assisted with numerous trainings, meetings, and some marketing when dealing with base closure communities; Experience with change management methodologies while in the Air Force to include software changes and implementing, training and instructing use of new software.
Customer service inbound call center, applied computer knowledge to repair and install computer program. Numerous positive customer surveys’ concerning assistance received. Instructed CPA’s and their staff members on use of the Lacerte tax program. Handled up to 50 calls a day; would not finish a call without resolve.
Worked on a mental health unit with teenagers in crisis. Ensured safety of the unit. Conducted, developed and facilitated four to six groups on a daily basis. Calmly handled critical situations concerning patients on the unit.
Conducted eight in-processing/out-processing and first term Airmen Center briefings monthly; provided information and stress management skills to 700+ base personnel and their families. Pioneered medical group’s Skunkworks program; selected by executive staff to facilitate monthly meetings and create introduction and training for all medical group personnel. Provided guidance sought by commanders on highly sensitive cases. Outstanding leadership, mentoring, education, and training to all office personnel. Developed a training program and reference guide on Mental Health and Family Advocacy services for commanders and their staff; improved overall interagency collaboration. Mentored group process for 19 individuals on wing Critical Incident Stress Management Team training; increasing critical resource pool
Selected above peers for special duty assignment as part of the Command Personal Property Disposal team; Headquarters Air Mobility Command. Redistributed over 250,000 equipment and personal property items; through command, Air Force, and local redevelopment authorities. Superior communication skills, easily interacts with executives, regulatory agencies, local community representatives and team members. Instrumental in creating the Command Personal Property Implementation Guidance; which became the catalyst for installation closure execution within command and across the Air Force. Technically proficient in databases, word processing, and power point presentations. Directly responsible for management and oversight of all redistribution actions for Grissom and March AFBs.
Major participant in the remodeling and furnishing of 550 dormitory rooms: worked closely with contractors, completing the project within given time-lines. Responsible for billeting, dormitory and temporary housing furnishings and equipment; ordering, storage, inventory and maintained a million dollar account. Developed a comprehensive system for monitoring local manufacturing items; decreasing equipment downtime by 75 percent. Close coordination with the shop service center resulted in ten critical projects completion in minimum time. Selected as squadron and wing support person of the month and quarter. Responsible for monitoring and operation of two 1,100 personal kits containing over 265 thousand units valued at 5.3 million dollars. Identified overages and processed turn-ins; preventing excesses from accumulating. Extremely knowledgeable in the policies and procedures that govern this area of responsibility. Researched technical orders, stock lists, and base supply computer products; ensured all mission capable requirements were valid and requisitioned in a timely manner. Resourcefulness and supply knowledge enabled the unit to meet assigned mission rate and stay 5 percent under delinquency rate established by command. Awarded 3 Air Force Commendation Medals and Humanitarian award
